The digital marketing industry is constantly changing and evolving, meaning that it can be hard for a small business to stay on top of the
Tips for responding to an online review
Responding to reviews takes finesse, if you see that your customers are upset or frustrated with your company or services they might turn to online reviews to bash your company. On the other side of that coin, they could go and tell everyone they know about the amazing service you provided by leaving great reviews.
When going through reviews, use these tips to keep your customers happy.
[ 01 ]
Keep a positive mind
The one thing you have to remember is that your customers are not expecting you to be perfect. If someone posts a negative review, then you want to take the time to respond positively. When people see that you are taking the time to turn a bad situation into a positive one, they are more likely to turn into customers.
[ 02 ]
Find a solution to the problem
When a customer leaves a negative review about your product or service, they want you to look for a way to make it right. For example, if your a nail salon and someone writes a bad review of your service, apologize for the bad experience and give them a free set of nails.
This will help build trust and show the people who are looking at your reviews that you truly care about your customers and finding solutions to their problems.
[ 03 ]
When your customers take the time to leave a review of your company, you want to make sure you are responding. It doesn’t matter if the review is positive or negative, when you leave a reply it will show that your company cares about its customer service.
You want to try and make sure you are replying to every review. This process can be automated when you invest in services like Strise’s online review services. This will alert you when new reviews are posted which will help you manage your time and reply to all reviews.